Why isn't my in-lite fixture working?

If an in-lite fixture has stopped working, first check whether the transformer has power, the low-voltage cable is connected correctly and the system does not need to be reset. Next, inspect the Easy-Lock connection. Testing the fixture with a working Easy-Lock can help you determine whether the problem lies with the fixture, connector, cable or transformer.

A light that has stopped working is not always defective. In many cases, the problem is caused by a loose Easy-Lock, an interrupted power supply or a damaged cable rather than the fixture itself. Before replacing any components or submitting a warranty claim, follow these troubleshooting steps to identify the cause.

Troubleshoot your in-lite lighting in 5 steps

Step 1: Check the transformer

The transformer is the starting point of every in-lite lighting system. If it isn't supplying power, none of the connected fixtures will operate.

Check the following:

• Is the transformer connected to a working power outlet?
• Has the reset button been activated?
• Are the low-voltage cables securely connected to the transformer?

If the transformer isn't receiving power, restore the power supply before continuing with the next steps.

Step 2: Inspect the Easy-Lock connection

The Easy-Lock connector is one of the most common causes of lighting problems. If it isn't connected correctly, the fixture may stop working even if it operated normally before.

Disconnect the Easy-Lock from the fixture and inspect it carefully. Check whether the cable is positioned correctly and whether the metal pins are still straight. Reconnect the Easy-Lock securely and test the fixture again. If the fixture still doesn't switch on, continue to the next step.

Step 3: Test the fixture

A simple way to determine whether the problem lies with the fixture or the connector is to test it with a working Easy-Lock. Disconnect the Easy-Lock from a fixture that is working correctly and connect it to the fixture that isn't working.

• If the fixture switches on, the original Easy-Lock connection is causing the problem.
• If the fixture still doesn't work, continue with the next troubleshooting step.

Step 4: Check the low-voltage cable

Inspect the entire cable run for visible damage or loose connections.

Check that:

• the cable hasn't been cut or damaged
• all Easy-Lock connections are properly attached
• the cable is securely connected to the transformer

A damaged or disconnected cable can interrupt the power supply to one or more fixtures.

Step 5: Is your fixture still not working?

If you've completed all the checks above and the fixture still doesn't work, then the lamp or connector may be defective.

All in-lite fixtures are designed for long-term outdoor use and use durable LED technology. If your product is still within the warranty period, you may be eligible for a warranty assessment. Before contacting customer service, make sure you have your proof of purchase available.

When should you submit a warranty claim?

If the transformer, cable and Easy-Lock connection have all been checked and the fixture still doesn't operate, it may qualify for warranty.

To ensure your warranty remains valid:

• install the system according to the official installation instructions
• use original in-lite transformers, ground cables and accessories
• keep your proof of purchase

If you're unsure whether your fixture is defective, our specialists are happy to help diagnose the problem before you replace any components. Contact us via email at info@gardenlightsstore.com or via WhatsApp at +31 6 23 18 96 96. Be sure to send us a detailed description of your installation and the fixture(s) so we can provide the best possible assistance.

Need replacement parts?

Sometimes only a single component needs replacing rather than the entire fixture. Explore the complete range of in-lite outdoor lighting and accessories at Gardenlightsstore.com.