Mein in-lite Leuchte funktioniert nicht mehr
Frequently asked questions
Why has my in-lite fixture stopped working?
An in-lite fixture can stop working for several reasons. The most common causes are a loose Easy-Lock connection, a disconnected ground cable, a transformer without power or a faulty fixture. Before replacing any components, check each part of the system to identify the source of the problem.
How do I know if my Easy-Lock is faulty?
The easiest way to test an Easy-Lock is by connecting a known working Easy-Lock to the fixture that isn't working. If the fixture switches on, the original Easy-Lock is likely causing the problem. Also inspect the connector for bent pins or an incorrectly positioned cable.
How can I check if my transformer is working?
First, make sure the transformer is connected to a working power outlet and that the reset button hasn't been triggered. Then check that the low-voltage cable is securely connected. If the transformer isn't supplying power, none of the connected fixtures will operate.
Can one faulty fixture affect the rest of my garden lighting?
In most cases, a single faulty fixture will not stop the rest of the system from working. However, a damaged cable or an incorrectly installed connector can affect multiple fixtures connected to the same cable. Checking the system step by step will help you locate the issue easily.
When should I submit a warranty claim?
If you've properly checked the transformer, ground cable and Easy-Lock connection and the fixture still doesn't work, it may be defective. Keep your proof of purchase and make sure the system has been installed according to the official in-lite instructions before submitting a warranty claim. If you're uncertain about anything, you can always contact us for additional help.
How do I choose the right transformer for my garden lighting?
The right transformer depends on the total VA required by your garden lighting. Add together the VA rating of all the fixtures in your lighting plan and choose an in-lite transformer with sufficient capacity. Conveniently, the names correspond to their maximum VA (HUB 75 = 75 VA, SMART HUB 150 = 150 VA). Don't forget to allow some room for future expansion. This avoids the hassle of having to replace the transformer in the future.